The short version: Items are printed once you order, so change-of-mind and wrong-size returns aren’t supported. Damaged or misprinted items reported within 30 days of delivery, with a photo, are replaced or refunded.
01Print-on-demand orders
Our products are fulfilled mainly through print-on-demand services, including Printify, which come with specific return limits. Please read this policy carefully so you know your rights and obligations.
- Nature of products: our print-on-demand providers make each item once it’s ordered. Because of that, some return reasons, such as a change of mind or ordering the wrong size or color, aren’t supported.
- Damaged or wrong items: if you receive a damaged item or one with a manufacturing error, our providers typically offer a replacement or a refund when it’s reported within 30 days of delivery. Clear photos are required.
- Refund process: refunds for manufacturing errors or damage are first issued to our account with the print-on-demand service. We then pass the refund on to your original payment method.
- Print placement: on direct-to-garment (DTG) products, a variance of up to 0.5 inches in print placement is acceptable and isn’t a defect.
- Undeliverable orders: for an order that can’t be delivered, we offer a replacement (for an added charge) or a partial refund.
02Return period
All returns or exchanges must be started within 30 days of the purchase date. After that, we can’t offer a refund or exchange.
03Eligibility for return
Condition: items should be unused, in the condition you received them and in the original packaging. Proof of purchase is required.
These items can’t be returned:
- Perishable goods (food, flowers, newspapers or magazines)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids or gases
- Gift cards and downloadable software
- Some health and personal care items
04Partial refunds
Only a partial refund is given for:
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records
- Books with obvious wear
- Items not in their original condition, damaged or missing parts for reasons that aren’t our error
- Items returned after the 30-day period
05Questions
For questions about refunds and returns, use the contact page or write to [email protected]. Archive Archery is a site by NicheEgg LLC, 850 Euclid Ave Ste 819 #2053, Cleveland, Ohio 44114.
